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About Us
Hotel Savings Network was established in 1999, as an affiliate in the Hotels.com/Expedia family with offices in Los Angeles.
It's founder, Charles Kessler, had prior experience in the hospitality business as the manager of The Island Resort in Koh Samui, Thailand. He was also the founder of Marvin Gardens Restaurant in Marin County, California.
Over the past 10 years we have grown into one of the Internet's largest hotel reservations companies with over 1 million satisfied customers from all over the world. Currently we offer discount prices on over 80,000 hotels worldwide.
While Hotel Savings Network is recognized for its 'lowest price guarantee' and 'no change or cancellation fee' policies, it is our commitment to customer service that separates us from our competitors.
Our staff is available 24 hours a day to assist you with any question you may have about your reservation. All travel related questions submitted via mail are answered within 15 minutes during business hours.If you prefer speaking to a reservation specialist, we offer toll free numbers in the US and Europe. Our agents work 24/7, are well trained, thoughtful, friendly and will assist you in getting the reservation best suited to your needs.
Charles Kessler has led a well traveled, eclectic and entrepreneurial lifestyle. If you are interested in more upclose and personal information about him, click here.
See what some of our customers have said about us:
I just want to take a moment to express how pleased I am with Hotel Savings Network. I have worked in the travel industry for over 20 year and therefore travel frequently. I have used other hotel booking sources and have been disappointed. My company even has a contract with one of your competitors and I refuse to use them after several 'misunderstandings'.
This is the first time I have used your company but I find your cancellation policy to be very reassuring. I also appreciate having the quick feedback and contact information for you as well as the hotel.
Thank you.
I look forward to my trip.
-L.P., Toronto, ON
Hello Charles and the Hotel Savings Network Team,
Well what a refreshing e-mail to receive...in this world that seems sadly lacking in customer service I did so appreciate your gesture. It will be so nice to share this goods news story with my friends and family. I am going to print it to take with me cause I really do not believe they would believe me without the proof. I would appreciate an e-mail back with your permission for me to print it.
Look forward to hearing from you.
-T.Y., Miami, FL
Dear Hotel Savings Network
Well, I thank you for your generosity. I can tell you stand behind your quality service and if you treat all customers like you have me, you'll find them coming back again and again. I could tell you some real nightmare of some stories! I mostly appreciate being treated fairly which is all anyone can ask for and that is what you have done. I will be glad to recommend HS in future after all our communication. Thank you for being so kind. I wish you and all your HS staff and families happy holidays!
-P.F., Montreal, QC, Canada
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Rooms:Adults:Children:(and ages at checkout)Room 2:Room 3:Room 4:Room 5:Room 6:Room 7:Room 8:
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